Updated ID requirements for Branch Transactions

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From Monday 20th November 2017 we will be revising the identification requirements when making transactions at our Branches.

The new requirements will require anyone attending Branches to conduct a cash and cheque deposit and withdrawals, any external transfers and any balance enquiries.

You can use any of the following options to be identified:

  1. Swiping your Border Bank Visa Debit Card, Credit Card or rediCard and entering your PIN on the terminal; or
  2. Producing current Photo ID, such as a Driver Licence, Passport or a Proof of Age card; or
  3. For Members who are NSW Police, AFP, Department of Immigration and Border Protection employees, by producing your current warrant/ID card.

We have updated our Financial Services Guide to explain this change. The updated FSG can be found here and you can request that a copy is provided to you for your reference.