The Bank is changing for our members

The way we bank in Australia is changing and a promise we’ve made to you, our members is to build the bank of the future for you.

For the past few years, we have been working behind the scenes to transform the Bank into a member-focused institution of the future. Our member research and information about the way you, our members bank has told us that you expect a better digital banking experience but combined with a personal touch.

We envisioned a customer-centric bank that merges technology with customer service to deliver on our members’ needs, today and for years to come.

Our modernisation is now almost complete, and we will soon unveil a new way of banking with us.

This is your one-stop shop for all the key information and updates.