Support Hub

Life doesn’t always go to plan. Whether it’s a change in your health, a shift in your financial situation, or a personal challenge, we understand that life’s ups and downs can affect how you manage your money.

We’re here to support you — with compassion, respect, and practical solutions to help you stay in control.

We’re here to help

If you’re finding it difficult to manage your banking or finances, please reach out. Our team is ready to listen and work with you to find the right support.

Call us on 132 267 Monday to Friday from 8am to 6pm AEST or reach out via our Contact Us page. You can also visit your closest branch, and a member of our team will assist you.

Accessibility support

We’ve gathered a range of trusted resources to help make accessing our services easier for everyone.

Looking for something specific? If you can’t find the information you need, get in touch with us and we’ll point you in the right direction.

Information to help you stay safe and supported

Family violence & financial abuse

Violence at home isn’t always physical — it can include controlling money or limiting choices. We’re here to help you stay safe and regain independence.

Get support now

Elder financial abuse

Older Australians can be vulnerable to financial abuse, often by those they trust. We’re here to help protect your independence and dignity.

Get help for elder financial abuse

Stay safe from scams & fraud

Your security matters. Learn how to protect your accounts, spot scams early, and keep your personal details safe online.

Explore security tips and fraud protection

Helpful contacts & organisations

Here are some trusted organisations that offer specialised support across a range of life situations. They can provide guidance, counselling, and practical help when you need it most.*

Aging Australians

Resources tailored for older adults can assist with age-related challenges and maintaining independence.

1800 ElderHelp – 1800 353 374

Capacity Australia – capacityaustralia.org.au

Dementia Australia – dementia.org.au

National Seniors Australia – nationalseniors.com.au

Senior Rights Service – seniorsrightsservice.org.au

Domestic & family violence

Confidential support services exist to protect your safety and provide help when home doesn’t feel safe.

1800RESPECT – 1800respect.org.au

Aboriginal Family Domestic Violence Hotline – 1800 019 123

Relationships Australia – relationships.org.au

MensLine Australia – mensline.org.au

QLife – qlife.org.au

White Ribbon Australia – whiteribbon.org.au

Link2home Homelessness – 1800 152 152

Link2home Veterans and Ex-Service – 1800 326 989

Mental health

When emotional or mental health struggles arise, trusted support services can provide care and understanding.

Beyond Blue – beyondblue.org.au

Headspace – headspace.org.au

Kids Helpline – kidshelpline.com.au

Lifeline – lifeline.org.au

Suicide Call Back Service – suicidecallbackservice.org.au

Government & legal services

If you’re facing legal or government challenges, there are specialist services ready to guide you through the process.

Department of Human Services – servicesaustralia.gov.au/centrelink

Community Legal Centre (CLC) – clcs.org.au

Legal Aid – nationallegalaid.org

Financial difficulty

If money worries are weighing you down, financial counselling and hardship assistance can help ease the burden.

Money Smart – moneysmart.gov.au

National Debt Helpline – ndh.org.au

CreditSmart – CreditSmart.org.au

Relationships & family

Family support and relationship counselling services are available to help you through difficult changes.

Family Relationship Advice Line – familyrelationships.gov.au

MensLine Australia – mensline.org.au

Relationships Australia – relationships.org.au

Disability

Family support and relationship counselling services are available to help you through difficult changes.

National Disability Service – nds.org.au

Capacity Australia – capacityaustralia.org.au

Bereavement

During times of loss, counselling and grief support services can offer comfort and guidance.

Australian Centre for Grief and Bereavement – www.grief.org.au

Government Bereavement Assistance – servicesaustralia.gov.au/death-and-bereavement

Addiction

Support is available to help manage addiction and take positive steps toward recovery.

Counselling Online – Drug and Alcohol Support – counsellingonline.org.au

Gambling Help – gamblinghelponline.org.au

Family Drug Support (FDS) – fds.org.au

NSW Quitline – icanquit.com.au

Drug and Alcohol Specialist Advisory Services (DASAS) – svhs.org.au

Important Information

*Disclaimer: Border Bank does not facilitate or provide services on behalf of the external support agencies listed above. We also do not endorse or take responsibility or liability for the advice provided by any of these agencies or organisations.