Contact Us

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Head Office

25 Pelican Street Surry Hills NSW Australia 2010

We’re available to chat! Call us on 132 267. 

Available contact hours: Monday to Friday from 8:00am to 6:00pm AEDT.

Looking for something else?

Call 132 267

For international call

+61 2 9287 0888

Email Us

For all member banking or transaction account related enquiries please email info@borderbank.com.au

BSB 815 267

Border Bank has one BSB Number for all Branches (Service Centres) and accounts

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Extra Support

For those who need additional support Click Here

Canberra (Police Bank)

Shop 2, 121 Marcus Clarke Street, Canberra ACT 2601

canberra@borderbank.com.au

Operating hours:

Monday 9:30am to 4pm

Tuesday 9:30am to 4pm

Wednesday 10am to 4pm

Thursday 9:30am to 4pm

Friday 9:30 am to 4pm

Goulburn (Police Bank)

c/- Police Academy, McDermott Drive, Goulburn NSW 2580

goulburn@borderbank.com.au

Operating hours:

Monday 9:30am to 4pm

Tuesday 9:30am to 4pm

Wednesday 10am to 4pm

Thursday 9:30am to 4pm

Friday 9:30 am to 4pm

NOTE: Due to the NSW Police Force Academy restricting access to prevent the spread of COVID-19, our Goulburn Branch will only be accessible to members who have security clearance until further notice.

Melbourne

808 Bourke Street, Docklands, Melbourne VIC 3008

melbourne@borderbank.com.au

Operating hours:

Tuesday and Thursday 10am to 2pm.

By Appointment Monday, Wednesday and Friday.

Or call 132 267 if you would like us to come to your workplace.

Please note: This Branch does not offer cash deposits or withdrawals. ATM facilities are available.

Narellan (Police Bank)

Shop 311A – Narellan Town Centre 326 Camden Valley Way, Narellan NSW 2567

narellan@borderbank.com.au

Operating hours:

Monday 9:30am to 4pm

Tuesday 9:30am to 4pm

Wednesday 10am to 4pm

Thursday 9:30am to 4pm

Friday 9:30 am to 4pm

Newcastle (Police Bank)

24 Bolton Street, Newcastle NSW 2300

newcastle@borderbank.com.au

Operating hours:

Monday 9:30am to 4pm

Tuesday 9:30am to 4pm

Wednesday 10am to 4pm

Thursday 9:30am to 4pm

Friday 9:30 am to 4pm

Sydney (Police Bank)

S25 Pelican St, Surry Hills NSW 2010

sydney@borderbank.com.au

Operating hours:

Monday 9:30am to 4pm

Tuesday 9:30am to 4pm

Wednesday 10am to 4pm

Thursday 9:30am to 4pm

Friday 9:30 am to 4pm

Wollongong (Police Bank)

76 Market Street, Wollongong NSW 2500

wollongong@borderbank.com.au

Operating hours:

Monday 9:30am to 4pm

Tuesday 9:30am to 4pm

Wednesday 10am to 4pm

Thursday 9:30am to 4pm

Friday 9:30 am to 4pm

Complaints, Feedback and Compliments

Border Bank is committed to providing the highest level of quality in the products and services we offer to our members. Your feedback is always important and valuable to us, as it provides us the opportunity to review and improve our products and services. In the event that we fail to meet your expectations, or you are disappointed with a product or service we offer, we would like the opportunity to rectify your experience with us. We will always strive to provide the best service possible and in the event you’ve had a good experience with us, we would also like to hear your feedback.

Whilst we understand the frustration you may feel when a product or service fails to meet your expectations, your cooperation and assistance during the process will assist us in resolving your concern(s) as fairly and efficiently as possible.

How you can lodge a complaint or feedback/compliment

Submit a secure message on our website

Call our Contact Centre on 132 267

Download and mail

our form

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