Important Documents & Information

Financial Services Guide

Incorporating Member Product Guide

Terms & Conditions

Schedule of Fees and Charges

Target Market Determinations

Schedule of Fees and Charges

Equity Maximiser

Access Methods Terms and Conditions

Redidial Telephone Banking, BPAY, Visa Debit Card and Cheque Facility Terms and Conditions

Visa Credit Card Terms and Conditions

Internet and Mobile Banking and BPAY Terms and Conditions

Border Bank App Terms and Conditions

Digital Wallet Terms of Use

New Payments Platform, Osko and PayID Terms and Conditions

Marketing Opt Out

Member Due Diligence Form

Community Managment Guidelines

Privacy Information

Privacy Notice

Privacy Policy

Privacy Notice for ‘Border Bank Property Insights’

Whistleblower Protection Policy

Helpful Information

CDR Policy May 2023 Border Bank

Complaints and Feedback/Compliments

Financial Hardship Assistance

Deceased Estate

Important Information on Security Regarding Electronic Account Access and Regular Payment Arrangements

Our Constitution

Credit Guide

Customer Owned Banking Code of Practice and Regulatory Disclosures

Customer Owned Banking Code of Practice

Regulatory Disclosures (APS 330) – Through Police Bank

Member Forms

Member Application Form

Document Certification Form

Authority for Payroll Deductions

For Members in regional areas, who cannot reach a Branch. Used in conjunction with Membership Application Form.

Switch of Financial Institution and Account Details Form

Confirmation of Stop Payment on a Counter Cheque Form

Cards Forms

Visa Credit Card Application – with Key Facts Sheet

Application for Visa Debit Card Form

Transaction Services Forms

EFT Transaction Enquiry/Complaint Form

Used if you have a dispute regarding a transaction.

Member Chequing Stop Payment Notice Form

Term Deposit Form

Direct Debit Cancellation Form

Request for Access to Personal Information Form

Standard Transfer or BPAY Request Form

Loans Forms

Loan Information Sheet

Application for a Border Bank loan.

Guarantee and Indemnity Information Form

Privacy Protection Information Form

To be filled out by guarantor.

Home and Investment Loan Application Form

Change in Details Forms

Change of Personal Details Form

Name Disclosure Form

Used when a person wants to use another name to identify themselves to open or operate an account.

Change of Card Account Details