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Get to know how Member ID verification works

What is Member ID verification?

Member ID verification is the process where we verify your details such as your name, date of birth, residential address, purpose of Border Bank Membership, employment details and other important information to ensure they’re accurate.

Having your current information helps to ensure that we’re meeting our regulatory obligations under the ‘Know Your Customer’ requirements under the Anti Money Laundering and Counter Terrorism Financing Act 2006. It also helps us to quickly identify and stop any unusual activity that may occur on your account.

In order to verify your details, you’ll need to provide us with relevant documents as set out in the table below. Depending on the circumstances, we may also ask for sources of your funds (e.g. origins of the funds you are depositing or transferring) or your wealth (e.g. sale of property or investments).

What you’ll need

To complete the verification process, you will need the relevant identification documents.

For Individuals
For Companies
For Partnerships
For Trusts
For Associations, Clubs and Co-Operatives
More

For Individuals

Acceptable documents to verify your identity

Please provide a certified copy of one (1) document from List A, or two (2) documents from List B.

List A – Primary Photographic ID

One (1) document required
  • Current Australian Passport – or expired within the last 2 years
  • Current Foreign Passport – must show photograph & signature
  • Current valid Australian Driver Licence or Learners Permit
  • Current valid Australian Proof of Age or Photo Card

or

List B – Primary Non-Photographic ID + Secondary ID

Two (2) documents required
Primary Non-Photographic ID – one (1) document required
  • Australian Birth Certificate
  • Australian Citizenship Certificate
  • Foreign Birth Certificate (where applicable with English translation prepared by an accredited translator)
  • Foreign Citizenship Certificate (where applicable with English translation prepared by an accredited translator)
  • Current valid Centrelink Pension Card
  • Current valid Electoral Enrolment Card
  • Current valid Department of Veterans’ Affairs entitlement card or any current entitlement card issued by the Australian Government
  • Current valid Waterways Licence NSW displaying Date of Birth, Name, Address and Date of Issue
Secondary ID – one (1) document required
  • Medicare Card
  • Council rates notice issued within the last 3 months, showing your name and residential address
  • Utility Bill (e.g. electricity, gas, water) issued within the last 3 months, showing your name and residential address
  • ATO Notice of Assessment issued within the last 12 months, showing your name and residential address
  • Australian Federal Police Identity Card displaying your name, service number, signature and photo
  • Government benefits notice issued within the last 12 months, showing your name and residential address

FAQ

Get quick answers to commonly asked questions. If you can’t find the answer you’re looking for, please contact us for more information.

Contact us

We're here to help

If you have any questions or require further assistance, please call us on 132 267, 8am-6pm AEST, Monday to Friday. You can also visit one of our branches.

Please provide your information to help us keep your account running smoothly

If you hold an account with us, you are bound by the General Terms and Conditions for Savings Accounts, Investment Accounts and Payment Services (“General Terms”). Under these General Terms, you agree to provide us with your details in order for us to verify your identity for the purposes of federal law.

IMPORTANT: We may be required under federal law to suspend your account if we are unable to verify your identity. This includes restrictions on withdrawals or purchases on a card. Please submit the required information and documentation to reduce the risk of this happening to you.