Member Identity Security & Member Due Diligence

Protecting your accounts

At Border Bank, keeping your money and accounts safe is our priority especially with the rise of scam-related activity across the country. Whether it is through text message, a phone call, email or via social media – scammers go to great lengths to gain access to your personal and financial information.

We believe fighting financial crime, money laundering and terrorism financing is our corporate responsibility and regulatory commitment under federal law. To ensure that our members and their money are protected, we adhere to the highest standards of security in banking. Accordingly, our members are subject to due diligence from time to time.

We have prepared the following frequently asked questions about our member due diligence process.

What is member due diligence?

Member due diligence is the process where we verify your identity details such as your name, date of birth and residential address to ensure they’re accurate. By having the right information about you, we can protect you and reduce the risk of fraud and financial crime.

In order to verify your identity details, you’ll need to provide us with 1 form of identity document and proof of income documents to us. A full list of identity documents we accept are set out in the table below. Depending on the circumstances, we may also ask for sources of your funds (e.g. origins of the funds you are depositing or transferring) or your wealth (e.g. sale of property or investments).

What identity documents are acceptable?

You’ll need to provide us with 1 original identity document from List A or 2 original identity documents from List B.

List A

Australian driver’s licence or learner’s driver’s licence*
Australian Passport – either be current or expired within the last 2 years but must not be cancelled, defaced or mutilated*
Australian Birth certificate – a full birth certificate or extract birth certificate issued by State/Territory Registry of Births, Deaths and Marriages
NSW Photo Card*
Police Student Identification Card issued from Charles Sturt University (must contain a unique number starting with “95”)*
Citizenship certificate – Australian or Foreign (issued by a foreign government)
Australian Boat licence or Taxi licence*
Pensioner Concession Card – issued by Services Australia or Department of Veterans’ Affairs
Keypass ID card*
National Identity Card – issued by a foreign government, the United Nations or an agency of the United Nations*

* Must contain photograph and signature

List B

Birth Certificate – issued by a foreign government, the United Nations or an agency of the United Nations or an agency of the United Nations (where relevant with English translation prepared by an accredited translator)
Medicare Card
Credit Card
Citizenship Certificate – issued by the Australian government/Commonwealth
Citizenship Certificate – issued by a foreign government (where relevant with English translation prepared by an accredited translator)
Pension Concession Card – issued by Centrelink that entitles the person in whose name the card is issued, to financial benefits
Electoral Enrolment Card
Department of Veterans’ Affairs entitlement card – or any other current entitlement card issued by the Australian government
Waterways licence – NSW displaying the Date of Birth, Name, Address and date of issue
Loan documents – of a loan held by Police Bank
Land Title Office Records
Commonwealth Seniors Health Card or State Seniors Card

FAQ

Here are some of the questions we’re asked about the Member Identity Security. If you can’t find the answer you’re looking for, please contact us for more information.

Contact us

How do I complete the identity verification process?

How does Border Bank protect your privacy?

Do I have to verify my identity again in the future?

You can provide us with your ongoing consent so that we can electronically verify your details from time to time without having to inconvenience you with phone calls or by asking you to visit our Branch. Once you have provided us with your consent, we will use it to electronically verify your details from time to time until you ask us not to do so.

When completing the identity verification process, we will ask if you’d like to give us your ongoing consent. You can withdraw your consent anytime by calling us on 132 267.

How does Border Bank verify your identity?

We are here to help

If you have any questions or require further assistance, please call us on 132 267, 8am-6pm AEDT, Monday to Friday. You can also visit one of our branches.

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Get onto it as soon as you can to avoid disappointment

If you hold an account with us, you are bound by the General Terms and Conditions for Savings Accounts, Investment Accounts and Payment Services (“General Terms”). Under these General Terms, you agree to provide us with your details in order for us to verify your identity for the purposes of federal law.

IMPORTANT: We may be required under federal law to suspend your account if we are unable to verify your identity. This includes restrictions on withdrawals or purchases on a card. Get in touch with us as soon as possible to reduce the risk of this happening to you.