Contact Us

We're here to help

We’re available to chat! Call us on 132 267.

Available contact hours: Monday to Friday from 8:00am to 6:00pm AEST.

 

Looking for something else?

Call 132 267

For international calls,
+61 2 9287 0888.

Email Us

For all member banking or transaction account related enquiries, please email info@borderbank.com.au

BSB 815 267

Border Bank has one BSB Number for all branches and accounts.

Find an atmx

To find an atmx by Armaguard, click here.

Extra Support

For those who need additional support, click here.

Find a branch

Before you visit, check your local branch’s hours — they may change on public holidays or for local events.

You can also Bank@Post. Find your nearest participating Australia Post Office.

Find a branch

Complaints, Feedback and Compliments

Border Bank is committed to providing the highest level of quality in the products and services we offer to our members. Your feedback is always important and valuable to us, as it provides us the opportunity to review and improve our products and services. In the event that we fail to meet your expectations, or you are disappointed with a product or service we offer, we would like the opportunity to rectify your experience with us. We will always strive to provide the best service possible and in the event you’ve had a good experience with us, we would also like to hear your feedback.

Whilst we understand the frustration you may feel when a product or service fails to meet your expectations, your cooperation and assistance during the process will assist us in resolving your concern(s) as fairly and efficiently as possible.

How you can lodge a complaint or feedback/compliment

Complete our online form

Complete our online form.

Call 132 276

We're here to help Monday-Friday, 8am-6pm AEST.

Download and mail our form

Download a Member Complaint/Feedback Form.

Speak to a Branch Manager

To find your closest branch, click here.