Complaints and Feedback

At Border Bank, we are committed to providing high-quality service. However, if we fall short of your expectations, we want to address and resolve your concerns.

Lodging a Compliment, Feedback, or Complaint

If you have a complaint, you can:

Telephone: Call our Contact Centre at 132 267

Website: Visit Police Bank – Complaints & Feedback

Email: Send us an email at info@policebank.com.au

Mail: Complete the Member Complaint/Feedback Form and mail it (no postage stamp required) with any supporting documents to:

Complaints Team

Border Bank

REPLY PAID 63593

Sydney NSW 2000

External Dispute Resolution

If you are unhappy with the response, you can lodge a dispute with the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA offers fair and independent financial services complaint resolution at no cost to consumers.

Australian Financial Complaints Authority (AFCA)

Website: afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001