We're here to help

Our thoughts are with communities across NSW as they face damaging rains, rising rivers, and challenging days ahead.

To support affected members, we would like to offer financial assistance to ease the financial burden during this difficult time.

Members can apply for:

  • Loan Repayment Deferrals – Temporary suspension of loan repayments for up to 3–6 months, with interest added to the loan during the deferral period.
  • Reduced Loan Repayments – Lowered repayment amounts for a specified period to help manage immediate financial pressures.
  • Fee Waivers – The waiving of late payment fees, account fees, and early repayment fees for impacted members.

If you are impacted, please reach out; our team are here to support you. Contact us via our Contact Us form and one of our Member Experience Specialists will get back to you or speak to our team at 132 267 8am – 6pm AEST Monday to Friday.

 

Stay safe and take care of each other.

Need help preparing or looking for resources to stay up to date?

Below are some useful resources to keep you informed about flooding in your region.

For life-threatening emergencies, call 000.

For flood or storm emergencies, call the SES on 132 500.

ABC Emergency Provides severe weather and natural disaster alerts and warnings for NSW.
BOM Official NSW weather updates, forecasts, and warnings.
Office of Emergency Management     Leads coordination of the state’s disaster response and recovery efforts.
NSW State Emergency Service Supports communities during floods, storms, and tsunamis across NSW.
HazardWatch Real-time alerts for emergencies and hazards throughout Australia.
RSPCA NSW Provides flood assistance for displaced pets and animals.

Stay aware. Stay safe.

During this time, members should stay vigilant and be extra cautious if they receive unexpected calls or messages claiming to be from trusted organisations such as banks, telecom companies, or government agencies.

 

We’ll never ask you to:

  • Share sensitive details including passwords, your pin, or a one-time passcode.
  • Click a link to log into your account.
  • Grant remote access to your computer, phone, or tablet.
  • Transfer money to another account to keep it safe.

If you believe you’ve been contacted by a scammer, hang up immediately and contact Border Bank directly on our trusted number: 132 267

We're here to help

Call us Monday to Friday from 8:00am to 6:00pm AEST or reach out via our Contact Us page.

Call us on 132 267 Contact us